FAQs

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Frequently Asked Questions
To answer your questions, you may want to see these 2 help topics.
How atThailandhotel.com works
How to request booking

Reservation Process

Are we employed by the hotels we reserve with? No. We are an agent cooperating with hotels. Can I make a reservation with or payment to the hotel directly? Generally, you can contact the hotels directly. However, our special rates are only available through our service and you also need to pay through our service. How do I find preferred hotel for the period I want to stay? There are several ways to find your preferred hotel, for example
- Search hotels through “searching table” on our main page.
- Find hotels through “Recommend” section on our main page.
- Find hotels through “Popular hotel” section on our main page.
- Find hotels by province on our main page.
Can I know available rooms without giving credit card details? As with many bookings with hotels direct, pre-payment can guarantee your booking. You must submit your credit card details in order to request your booking. Your credit card will NOT be charged until your booking is confirmed.
How can I book more than one hotel or period? You need to make bookings separately. Can I make a reservation for someone else? Yes. Make sure you enter customer details match to the guests. No. We only provide service for hotels in Thailand. What’s the difference between single, double/twin and triple rooms? Single room is designed to accommodate one person only. The room will contain one single bed or twin bed.
Double room is designed to accommodate two people only. The room will contain one queen bed or king size bed or, if not available, twin beds.
Twin room is designed to accommodate two people only. The room will contain two single beds or if not available a king size bed.
Triple room is designed to accommodate three people only. The room will contain either one queen and one single bed or three single beds Can I make special requests (non-smoking, high floor, king bed, etc)? Yes. Please specify your request in “special requests” box. What happens when I made a reservation? We will check the availability as soon as possible. You can check your status from our website.

Price

Are the rates per person or per room? The rates are per room NOT per person. Are the rates net? Our rates are inclusive of government tax and service charge. Is breakfast included? You can check if breakfast is included in the rate table individually. Can I use the same rates to book to the hotel directly? No. Our special rates are only available on this website and you also need to pay through our service. Why are rates different by period of time? Due to market conditions, hotels set up prices differently. Do you offer any promotions? Yes. We offer special promotions to provide you with extra value-for-money options. You can find promotions here. Can I use any reward points, discount, etc on this website? No. You will have to follow the procedures described by the organization concerned. Do I have to pay a fee to atThailandhotel.com? No. We do not charge any reservation fees.

Credit Cards

I do not have a credit card. Can I make a reservation? No. We only accept payment by credit card. Why do I need to give my credit card details? To make sure your booking will be guaranteed. What types of credit card can I use? We accept Visa and Master card. Why is my credit card not authorized? There are a few possibilities, e.g.
- You have reached your credit limit When will my credit card be charged? Your credit card will be charged when your booking is confirmed. Is it secure to give my credit card details? We use “Secure Socket Layer” (SSL), an industry-standard protocol for your transactions with us, in order to encrypt the personal information that you send to use through the booking process.

Confirmation

Is my reservation instant confirmation? No. Your reservation is on request. How do I know if my hotel reservation is confirmed? We will send you an email or you can check the booking status from our website. How long does it take to get confirmation? You will get confirmation during working hours within 24-48 hours of your request. What is a confirmation voucher? It is a paper printout from your email or booking status to present to the hotel check-in. Do I need to confirm my booking with the hotel directly? No. Our service will complete all booking processes for you. What if hotel I book is not available? We will suggest alternative hotels or rooms.

Cancellation and changing

Can I cancel or amend my booking? Yes. You can cancel or change through “booking status” Is there any cost for cancellation/amendment? Due to credit card charges and administrative charges, you will be charged. You can find the cancellation/amendment policy here. How do I know that my booking has been cancelled or amended? Once your booking has been cancelled or amendmed, we will confirm by email or booking status.

Check-in to hotel

How can I contact or get directions to the hotel? In the voucher you receive, there will be contact details for the hotel including telephone number and address. What do I need to check-in to the hotel? Provide your voucher together with personal identification (passport/identification card) to the hotel check-in. Is transfer included in my reservation? NO. You need to book any transfers separately. What are the check-in and check-out times? Check-in and check-out times differ for each hotel. Generally, check-in time is 2.00 PM onwards and check-out time is before 12.00 AM. I want to check out after the stated check-out time of a hotel. What do I have to do? Pre-arrangement of late check-out is generally not possible due to availability of the rooms. We advise that at the start of your stay, you ask at reception if late check-out is possible. Please note that charges may be applicable. I will be arriving earlier/later than the stated check-in time. Can I still check-in? We advise you to let the hotel know your estimated time of arrival at the time of booking by using the “Other Special needs/questions” box in the reservation form. I want to stay more longer than I booked. What do I have to do? You need to contact the hotel directly to check availability of the room. However, for the extra nights stay, you may be charged a higher rate than you paid to us.

Oriental Vacation Holiday Co., Ltd.

1375 Ladprao 94, Ladprao Road, Wangthonglang, Bangkok 10310
Tel : +66 2 530 9733 Fax : +66 2 559 0428
E-Mail:support@atThailandhotel.com