Are we employed by the hotels we reserve with?Can I make a reservation with or payment to the hotel directly?How do I find preferred hotel for the period I want to stay?Can I know available rooms without giving credit card details?How can I book more than one hotel or period?Can I make a reservation for someone else?What’s the difference between single, double/twin and triple rooms?Can I make special requests (non-smoking, high floor, king bed, etc)?What happens when I made a reservation?
Are the rates per person or per room?Are the rates net?Is breakfast included?Can I use the same rates to book to the hotel directly?Why are rates different by period of time?Do you offer any promotions?Can I use any reward points, discount, etc on this website?Do I have to pay a fee to atThailandhotel.com?
I do not have a credit card. Can I make a reservation?Why do I need to give my credit card details?What types of credit card can I use?Why is my credit card not authorized?When will my credit card be charged?Is it secure to give my credit card details?
Is my reservation instant confirmation?How do I know if my hotel reservation is confirmed?How long does it take to get confirmation?What is a confirmation voucher?Do I need to confirm my booking with the hotel directly?What if hotel I book is not available?
Cancellation and changing
Can I cancel or amend my booking?Is there any cost for cancellation/amendment?How do I know that my booking has been cancelled or amended?
Check-in to hotel
How can I contact or get directions to the hotel?What do I need to check-in to the hotel?Is transfer included in my reservation? What are the check-in and check-out times?I want to check out after the stated check-out time of a hotel. What do I have to do?I will be arriving earlier/later than the stated check-in time. Can I still check-in?I want to stay more longer than I booked. What do I have to do?