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FAQs

Frequently Asked Questions
To answer your questions, you may want to see these 2 help topics.
How atThailandhotel.com works
How to request booking

Reservation Process

Are we employed by the hotels we reserve with? Can I make a reservation with or payment to the hotel directly? How do I find preferred hotel for the period I want to stay? Can I know available rooms without giving credit card details? How can I book more than one hotel or period? Can I make a reservation for someone else? What’s the difference between single, double/twin and triple rooms? Can I make special requests (non-smoking, high floor, king bed, etc)? What happens when I made a reservation?

Price

Are the rates per person or per room? Are the rates net? Is breakfast included? Can I use the same rates to book to the hotel directly? Why are rates different by period of time? Do you offer any promotions? Can I use any reward points, discount, etc on this website? Do I have to pay a fee to atThailandhotel.com?

Credit Cards

I do not have a credit card. Can I make a reservation? Why do I need to give my credit card details? What types of credit card can I use? Why is my credit card not authorized? When will my credit card be charged? Is it secure to give my credit card details?

Confirmation

Is my reservation instant confirmation? How do I know if my hotel reservation is confirmed? How long does it take to get confirmation? What is a confirmation voucher? Do I need to confirm my booking with the hotel directly? What if hotel I book is not available?

Cancellation and changing

Can I cancel or amend my booking? Is there any cost for cancellation/amendment? How do I know that my booking has been cancelled or amended?

Check-in to hotel

How can I contact or get directions to the hotel? What do I need to check-in to the hotel? Is transfer included in my reservation? What are the check-in and check-out times? I want to check out after the stated check-out time of a hotel. What do I have to do? I will be arriving earlier/later than the stated check-in time. Can I still check-in? I want to stay more longer than I booked. What do I have to do?





Oriental Vacation Holiday Co., Ltd.